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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from icedculture.com .

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and other payment methods), email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Frequently asked questions

Here are some common questions about our company.

925 Silver

925 Silver, known as Sterling Silver, is a precious material made of 92.5% pure silver. It's treasured for its durability and brilliant shine, making it ideal for luxury jewelry. This special silver is tough enough to handle many different environments, so you can wear it with confidence every day. When you wear 925 Silver, you’re adorned with a piece that combines strength and elegance, ensuring it remains stunning and beautiful over time.

Moissanite

Moissanite is a remarkable gemstone that looks almost identical to a diamond. It has extraordinary sparkle and brilliance, capturing and reflecting light. Moissanite is also incredibly hard and resistant to scratches, perfect for everyday luxury. What’s more, moissanite even tests real on diamond testers, making it visually identical to diamonds in every way. With Moissanite, you shine with a gem that is both exquisite and unmistakably luxurious.

Estimated Delivery: 1-2 weeks

  • 1 Week Production: Each order is meticulously handcrafted and custom-made in India
  • 1 Week Shipping: Once production is complete, your order is shipped from our warehouse in Jaipur, India.

Delivery timelines exclude weekends and holidays.

  • After your order ships, you will receive an automated email with a tracking number to monitor your package's progress.

Please note shipping times are estimates. Slight delays can happen, but if your order is taking much longer than expected, please email us and we'll get you taken care of support@icedculture.com

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.